IMPORTANT BOOKING CONDITIONS and ANSWERS TO COMMONLY ASKED QUESTIONS

​

- These sessions are for adults aged 18 years and above only, for individual treatment sessions, no couples/family counselling.

- We are based in Australia and our professional indemnity insurance allows us to treat adults both in Australia and worldwide, however not those who live in/or are travelling in the USA or Canada. Apologies if you have been directed to this site from another part of the world that we do not cover. Please note that you cannot claim a Medicare Rebate if you are travelling/living outside of Australia at the time of your session. 

- If you do not have a reliable phone or internet service then telehealth is not suitable and we would suggest you contact your GP for alternative treatment options such as in person/in office counselling as this is NOT currently on offer at Lisa Mulhall Psychology

- If you cancel with less than 24 hours notice, more than twice ,then prepayment of ongoing sessions is required (please ensure you are in a mobile/internet friendly area for your appointment to avoid this)

- We DO NOT provide support letters, documentation or reports of any kind such as those required for NDIS or Disability Support Pension applications or upcoming court cases (Workers Compensation referrals are the ONLY exception)

- We do not provide certificates to employers or educational institutions if you cannot attend work or study due to mental health concerns.

- We do not provide case management or interact with others agencies on your behalf, the only exception being WorkCover/CTP

- We are not a crisis service so if you are seeking urgent Mental Health Support please call Lifeline on 13 11 14 or if it is an emergency please call 000. If we receive an email that contains any threats, or alluding to harming your self or others you will be referred to emergency services.

- If you are seeking treatment under a Mental Health Care Plan from your GP please ensure you have obtained this prior to your first appointment as this will need to be sent to Lisa Mulhall Psychology in order to claim Medicare Rebates.

- If you have private health insurance it is up to you to check with your health insurance provider to see if you are covered for Psychology Sessions (and up to what limit) and you will be responsible for sending the invoice to your insurer to obtain a rebate after you have paid for your session in full. We can only process Medicare Rebates on your behalf if you are eligible. You cannot have your private health insurance to cover the gap fee while you are receiving a Medicare Rebate, only after you have completed the 10 sessions you are entitled to each calendar year under Medicare will your health insurance give you a rebate if eligible.

- All Fees are to be paid at the time of the consultation, if sessions are not paid for, no further sessions will be booked and any future sessions will be cancelled. Repeated non payment will result in you being referred back to your GP to seek treatment with an alternate provider. 

- We do not offer after hours appointments at present, available times are between 9.30am - 3pm (Based on Sydney, NSW Australia time) on Tuesday, Wednesday, Thursday or Fridays only (occasional Mondays however not guaranteed). If these hours are not suitable we would recommend you talk to your GP about finding an alternate psychologist. 

- We do not provide Drug and Alcohol counselling or accept referrals for these concerns - please contact the National Alcohol and Other Drug Hotline on 1800 250 015 and you will be automatically directed to the ADIS in the state or territory you are calling from.

- RUDE AND HARRASSING EMAILS WILL NOT BE RESPONDED TO AND TREATMENT REQUESTS WILL BE DECLINED.

​

 

FEES

​

The Australian Psychological Society National Schedule of Recommended Fees for 2024-2025, has the standard 46 to 60-minute consultation fee at $311. 

https://psychology.org.au/psychology/about-psychology/what-it-costs/private-practice-services

​

Lisa Mulhall Psychology offers affordable treatment options well below the recommended fee. We believe that financial hardship should not become a barrier to accessing psychological support and treatment. This is why we currently only offer online Telehealth sessions which helps keep fees down due to low overheads.

​

Initial Appointment Fee = $185 per session

​

This first appointment involves a detailed history taking, assessment of needs and formulation of treatment goals. This is the opportunity for you to get to know your psychologist and determine if there is a good fit as well as ask any questions you have about different treatment modalities and what will be suitable e.g EMDR or another treatment option. A referral acknowledgement letter is also sent to your referring GP if you have a current Mental Health Care Plan (MHCP). After paying the full fee at the time of consultation via secure online processing you can also receive a Medicare Rebate of $96.65 per session if you have a valid MHCP from a GP. (This is to be arranged before the first session takes place and is usually valid for 6 sessions up to a total of 10 sessions per year with GP approval)

​

Ongoing Appointment Fee = $165 per session

​

After paying the full fee at the time of consultation via secure online processing you can also receive a Medicare Rebate of $96.65 per session if you have a valid MHCP from a GP.

​

​

Bulk Billing = No Fee as funded by Medicare

​

This is available for those living in rural and remote areas ONLY. These spaces are strictly limited and are currently at full capacity. Please see your GP and they will arrange a referral via the Rural and Remote pathway if you are eligible.

​

WorkCover and CTP

​

Lisa Mulhall Psychology is approved to provide Psychological treatment for those eligible under WorkCover and CTP in NSW, QLD and VIC. The State Insurance Regulatory Authority (SIRA) covers the cost of these sessions. Please provide your claim number and insurance representative contact details (name, email and phone number) in the booking form to arrange an appointment. If these details are not provided at the time of booking you will be responsible for paying the session fee on the day and claiming the costs back from your insurer. Please note the Fee's for WorkCover are different from our Standard Fee's listed above so please be aware of this if you decide you would like to pay yourself and get reimbursed by your insurer as Lisa Mulhall Psychology does not liaise with Workcover or provide reports to those who are paying Standard Fee's.

​

Cancellation Policy = There is a minimum of 24 hours notice required for all booked appointments.

​​

After a client has made TWO cancellations with less than 24 hours notice, all appointments moving forward will require full prepayment of the session fee. This fee is payable at the time of booking via secure link. The booking is not confirmed until prepayment is made and if not received at the time of booking the future appointment is cancelled. If a client does not agree to continue treatment with prepayment they will be referred back to their referring GP advising further treatment is not available and re-referral to an alternate provider will be required. All prepaid sessions will be provided with a receipt once the session is attended and the client is then responsible for uploading this document to Medicare to seek the rebate if they are eligible (prepaid sessions that are not attended cannot be used to claim a rebate from Medicare and prepaid sessions can only be rescheduled once with a minimum of 24 hours notice, prepaid sessions are all NON REFUNDABLE).

 

Clients under WorkCover/WorkSafe who cancel two sessions with less than 24 hours notice, will no longer be offered booked appointments moving forward as Workcover does not provide prepayment and will not cover the cost of cancelled sessions. These clients will be offered the option to make contact on an "as needed basis" to book appointments subject to availability and as a condition of their treatment, repeated non attendance will be reported to their insurer to work out any barriers in attending their appointments. These clients will also have the option to prepay their own appointments at the published Workcover/Work Safe rates and claim the full cost back from their insurer if the insurer agrees. Prepaid sessions can only be rescheduled once with a minimum of 24 hours notice, prepaid sessions are all NON REFUNDABLE.

​

NDIS - coming soon, please see back here for details when this is available.

Brain Training Clinic - coming soon, please see back here for details when this is available.

​